I always tell people that I offer a broad range of experience when it comes to selling real estate, since the process can have obstacles, and one Friday an unfortunate event utilized my critical thinking as a former ER nurse.
While showing property to my out-of-state buyers, they began to walk on the front lawn of the second home on our list as I unlocked the door. I then found the husband standing over his wife, as she lay on the ground. Lisa said her ankles "popped", so we helped her limp back to the car. I had her sit sideways in the back seat to keep her legs up, and drove them to a CVS to get cold wraps and Alleve (to reduce inflammation). We obtained ace bandages saturated with a gel that is cold (to reduce swelling). She had stepped into a depression in the ground that was not visible due to the thick grass and lost her balance, and anyone would have had the same result; I placed my foot in this obscure hole and it was 4-6 inches deep.
I teased Greg calling myself a field medic, since he was a retired Army officer and dealt with many injured soldiers, as I wrapped her feet/ankles which provided some pain relief. They were good sports and didn't want to take up my afternoon. I insisted that I stay and help them, they flew from the Midwest and weren't all that familiar with the area and the risks of not seeking treatment.
They wanted to wait and see how Lisa felt, and I told them that you can't really know the damage without an xray. Down the street was a hospital; I checked Fast Track in the ER, it wasn't busy, got them a wheelchair, got her in and raised the foot rests. They were grateful and pleasant but of course the day was over for property viewing and a possible sale since they were ready to buy a house.
The wait wasn't long, Lisa was in xray and Greg and I chatted; he was candid and delightful, I think all three of us bonded that afternoon. Then they went into a room for evaluation, and Lisa finally emerged hobbling on crutches with a broken right ankle in a splint, and a sprained left ankle in a boot to stabilize the ankle. We then drove to to a pharmacy to fill the script for a mild pain killer that she would need despite Lisa's resistance, which I cautioned her that she will need at least to sleep comfortably. Pain can delay healing as studies have indicated.
I then suggested that they obtain a foldable wheelchair since they had to protect the left ankle which could be further damaged, plus the fall risk. We asked around, I googled/called resources in the area, and found one not far from their hotel further in town. I then brought them back to their car so they could then drive to the supplier to buy the equipment she needed before going back home. After hugs I was so glad that I could help them in an unexpected situation and prevent any future loss.
There is a corollary between all I do to help people.
Below is an excerpt from a lovely email that Greg sent me, and a request for all homeowners and Realtors to prevent the next fall:
"First, we truly want to thank you for using your past nursing experience and suggesting we get ankle wraps and Aleve at CVS, we both were still a bit in shock on what just took place. Also, thank you for taking us to the Medical Center – Fast Track. This really did get Lisa quick and effective diagnostics and medical treatment for her fractured ankle fibula and her small ankle sprain on her left ankle, too. This medical support truly saved Lisa from additional possible damage to both ankles.
We bought the transportation wheel chair, so Lisa did not have to use the crutches very much. This was a great suggestion, again, Thanks!
See if there is a way to share this accident with all Florida Real Estate Agents, recommending that all Realtors caution prospective buyers to be cautious when walking on lawns with Bermuda (my assumption) grass, as it will hide (fill in) holes, making the lawn look flat. Hopefully, this again may help stop anyone from tripping from an unseen hole in a yard.
Again, thank you for all your help; it was/is truly appreciated!"